Windows 7 ships with a utility named PSR (Problem Steps Recorder) that records the steps you’ve taken on the computer automatically including mouse clicks. You can use these recordings to speed up issues when you’re dealing with tech support.
Problem Steps Recorder can be
used to automatically capture the steps performed by a user on a
computer, including a text description of where they clicked and a
picture of the screen during each click. This capture is then
automatically saved to a file that can be used by a support professional
to help the user troubleshoot the issue or understand what steps were
taken by the user.
Step 1 » Click Start and Click Run or press 'Windows key + R' to open Run Command
Step 2 » Type PSR and Press Enter.
Step 3 » Problem Steps Recorder toolbar will appear.
Step 4 » Then click on the small
down-arrow next to the help icon at the end. Write the name of the file
and save it on the desktop or any location.
Step 5 » To Start the capture
simply press on the “Start Record” button: Now whatever you do on your
computer it will be recorded in snaps as well as text.
Step 6 » To Stop recording simply press “Stop Record” button.
Step 7 » You will be prompted to save the resulting ZIP file
Step 8 » Now extracts the compressed file by right click extract all option.
Step 9 » A Problem.mht file will be there in the extracted folder.
Step 10 » Now opens the file in
internet explorer. Snaps including text and timings of all events will
be there in that file.
By default, PSR will record only
25 screenshots, but this can be changed to any number. Click on the
small down-arrow next to the help icon, and then select Settings
In any case, PSR is more than
just a screenshot capturing tool. Besides automating the capturing of
what’s going on the screen, it will also highlight the user’s mouse
clicks, and, most importantly, will provide a detailed textual metadata
with a description of what the user is doing.
Enjoy.
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